Our Company
Our Team
Company History
Justice Smarter is the courts division of AdComp Systems Group. AdComp has never been just another tech company. Since 1993, we’ve been on a mission to create solutions that align with the unique needs of each client. Our history is a testament to this commitment.
Our early years saw us pioneering Internet terminals in New York airports, and by the time we introduced products like our iconic self-service kiosk JACK, we solidified our reputation as innovators who prioritize client-centric solutions. Our suite of services, from web payment portals to AI-based chatbot systems, exemplifies our commitment to molding technology to fit specific needs.
We understand courts, and our core philosophy echoes this understanding. Every court is unique, and our technologies are designed not to disrupt but to enhance and empower. That’s the AdComp promise.
Our Purpose
Justice Smarter aims to harmonize all aspects of running a court—from signing documents to payments and accounting. Our custom solutions target the pain points of your citizens and staff. Our design decisions are rooted in the philosophy that convenience promotes compliance. We see several opportunities for municipal courts to serve their citizens better.
Key Focus Areas
🧠 Accounting for Human Limitations
-
Overview: People are forgetful, burned out, and generally error-prone. We strive to make it as easy as possible for people to handle their business, with minimal clicks and on any device.
-
Solutions:
- E-citations
- Regular SMS reminders
- Custom automations
- Autofilled documents
- 24/7 technical support
🚫 Restricted Payments
-
Overview: Nearly 30% of Americans don’t carry a credit card or are unbanked. Failing to accommodate a wide range of payment options creates an equity problem. These citizens are more likely to pay late—and pay extra fines—or to be issued a warrant. For the same reason, it has to be easy for citizens to request a payment plan.
-
Solutions:
- 24/7 bilingual payment kiosks that accept cash, checks, credit, and debit cards
- Phone payments (IVR)
- Online payments
- Online dispute resolution
💾 Outdated Technology
-
Overview: Our competitors’ softwares (yes, even the updated versions) were built on legacy platforms. These introduce a range of limitations on their ability to innovate. Autofilled documents, chatbots, and heavy customization are just a few of our novel ingredients. “Responsive design” is an excellent tagline, but is it truly equally simple to resolve a citation on your phone versus on a computer? It is if you work with us.
-
Solutions:
- True responsive design
- Smart rule-setting
- Autofill
- Chatbots with bot-to-agent handoff
- SMS alerts
- Custom reporting pages
🎧 Support and Accessibility
Having an online portal or kiosk is great—if citizens have no trouble using it. While we strive for ease-of-use, every now and then, someone may want to ask a question.
Frequently Asked Questions:
- “I chose Spanish. How do I change it back to English?”
- “I forgot to ask for a receipt.”
Solutions:
- We offer 24/7 phone, chat, and email support.